Support

Welcome to CPE Systems Support

CPE Systems is dedicated to supporting you from purchase to installation. No
question is too simple, no client too small. Call us between 8am and 4 pm PST,
Monday to Friday, at 1-800-668-2268 or click below.

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What is the lead time on Orders?

Lead time varies on products. Assemblies (that are not a quickship) take roughly 2-3 weeks to build before shipment. Quickship shipments are preassembled and ship within 2 business days. Our line of FastTrack pumps contains only stocked parts and will ship within 5 business days. In stock items (such as seal kits, fittings, and spare parts) are shipped within 2 to 5 business days on average. If an item is out of stock or has a longer lead-time it will be noted on our website, or you will be advised by a staff member.

How do I cancel my order?

Please call to cancel your order. Orders must be cancelled before the item is shipped. Items that have been shipped cannot be cancelled and must go through the return process.

Do I have to order online?

No, we are able to take orders online, over the phone, and via email. Whatever way works best for you.

What Currency will I be charged in?

We have two websites; the American (cpesystems.com) website will bill in USD and the Canadian website (cpesystems.ca) will bill in CAD. You may switch between them using the currency switcher in the header and footer.

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Manuals

Support Articles

How To Reduce Cavitation in Centrifugal Pumps
Cavitation occurs when fluctuations in the pressure of a liquid causes it to drop below then rise above its vapor pressure, resulting in the formation and collapse of gaseous vapor bubbles.

Saoirse Stephan

August 03, 2023
Picking Your Mechanical Seal
Seals are vital to the functionality of any pump - but how do you pick a seal? Seals are vital to the functionality of any pump - but how do you pick a seal?

Morgan Byres

April 29, 2018
Why does my pump have an open area between the pump head and motor?

Donald Byres

July 10, 2020
Air Operated Diaphragm Pumps - the how, what, and why

Morgan Byres

June 04, 2018
How To Do A Seal Change On Our C+100 Pump
Centrifugal pumps most common complaint is leakage. Excessive leakage often has to do with the seal. So, in this video, we are going to show you how to do a seal change on our C+100 pump.

Saoirse Stephan

February 21, 2023

How to Disassemble and Reassemble a Plate Heat Exchanger
Plate heat exchangers are essential for efficient heat transfer, but they require periodic disassembly for maintenance and troubleshooting. In this video, we’ll guide you step-by-step on how to properly disassemble and reassemble your plate heat exchanger for optimal performance.

Saoirse Stephan

November 25, 2024
Plate Heat Exchanger Maintenance - Disassembly and Reassembly

Morgan Byres

April 08, 2024
Troubleshooting a Plate Heat Exchanger
You don't have to be an experienced mechanic to troubleshoot your plate heat exchanger (PHE). PHE’s are quite durable, however, they can face performance issues on occasion. The three main issues that occur with PHEs are: leaking outside the unit, leaking within the unit, and pressure drop. These issues are usually easy to diagnose and fix.

Morgan Byres

April 25, 2018
Three tips for hooking up your heat exchanger right
Hooking up your heat exchanger/wort chiller is not a difficult task, but like anything in a brewery, it needs some planning.

Kent Clark

August 16, 2017
Expanding a Plate Heat Exchanger

Morgan Byres

April 21, 2023
How does a counterflow wort chiller work?
While brewers have traditionally used air circulation to chill their wort the modern brewery now just uses heat exchangers...

Kent Clark

October 06, 2017
Parallel vs. Counterflow Heat Exchangers for non-Engineers

Kent Clark

August 28, 2017